"I worked with Jenny during a
number of roles I held in Heathrow
operations. I always found Jenny
to have strong leadership skills
when required and she was also
adept at very quickly getting to
grips with complex issues and
challenges and breaking them
down in a way that enabled her
teams to successfully manage
them."
Chris Elliott, Head of Development T5,
BAA Heathrow Airport
"Jenny made a material impact to a long standing business critical role shining a light on unsatisfactory aspects of the operation that had for too long simply been accepted. Just because it had 'been like that for years' was not acceptable and she introduced a fresh focus on ensuring that the whole customer experience was how it should be and not how it was, encouraging multiple layers of management and staff to walk in their customers shoes much more often and take action as a consequence."
Paul McCarthy , Manager Service Delivery,
Terminal 3 , BAA
Chris Elliott, Head of Development T5,
BAA Heathrow Airport
"Jenny made a material impact to a long standing business critical role shining a light on unsatisfactory aspects of the operation that had for too long simply been accepted. Just because it had 'been like that for years' was not acceptable and she introduced a fresh focus on ensuring that the whole customer experience was how it should be and not how it was, encouraging multiple layers of management and staff to walk in their customers shoes much more often and take action as a consequence."
Paul McCarthy , Manager Service Delivery,
Terminal 3 , BAA
Contact
If you would like more information or would like to talk to me about your next project, then please don't hesitate to contact me.
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Jenny Danson Danerywood 100 Belper Road Strutts Park Derby DE1 3EQ T: 01332 265665 M: 07733 323 748 E: jennydanson@jennydanson.co.uk |
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